1. Introduction

We are committed to protecting your privacy when you register on the JAT platform. We collect the information you entrust to us and we must honor your trust. It is important for us to explain and clarify our privacy policy to allow you to understand all of our practices. This privacy policy explains how we collect information on personal data, how we make their disclosures and uses as well as their protections as they are given to us by our customers and users. Your access and use of our services is subject to our terms and conditions which explain some of the terms used in this policy.

2. Presentation

This statement applies to all personal information we collect on www.jat-technologies.com , our JAT mobile applications and to other websites or mobile applications that link to this policy. The personal information we collect is for the purpose of allowing you to make purchases and receive orders to help us improve our services. All your access and use of our services is subject to our terms and conditions. Please note that when you use our services you accept our terms and conditions and privacy practices explained in this policy. If you do not agree with our privacy policy or certain terms and conditions,

This statement is specifically addressed to these users:

• Customers: people who order products and services from our various partners (merchants or delivery people), including people benefiting from services or products ordered by a third party.
• Delivery Drivers: Persons who provide or submit requests to JAT to provide delivery services individually or through partner delivery companies.
• Merchants: persons who provide or submit requests to JAT to provide products or services to all users (customers) of the Platform.

We also collect other personal data carried out by JAT as part of its services from people using other accounts belonging to JAT business customers.

3. Collection of personal information:

A. Data collected by JAT

We collect or receive personal data provided by users to the JAT Platform when they create an account or use our services in order to improve and operate our company's services.

The data we may collect about you is as follows:

A.1. Data provided by users directly. These include:

When you use our services or register on the JAT Platform, you provide us with your personal information when you search or place orders through our services, respond to surveys or access our services, request information. Information collected may include:

• User Profile: We collect user data when they create or use their JAT account. This information may include their name, email address, telephone number, shipping address, login username and password, profile picture, date of birth, signature, and documents. of national identity.
• Payment or banking information: Payment information collected such as bank name and payment method, including verification of associated payment information.
• Order Details: We collect order information when you order through our Services. This information may include data such as the products purchased, the date and time of the order, the amount charged, delivery data, as well as the distances traveled and the method of payment.
• Content provided by users: We collect information provided by users when they rate or give compliments to our merchant partners or delivery partners and when they contact our customer support. The information collected may include photos, comments or other information provided by users.
• Survey: We collect personal information when users participate in competitions or surveys that we may organize. This information may include users' names and email addresses.

A.2. Information received from you when using our services:

• Data in the context of your communications: We offer the possibility for users to communicate with each other and/or with JAT via mobile applications and on the JAT technologies website. For example, we offer the possibility for merchant partners and their customers, as well as delivery partners and their delivery recipients, to communicate by telephone calls and exchange by SMS. To provide this service, JAT receives certain information about calls, text messages or other communications, including the date, time and content of the communications. JAT may also use this information to provide assistance to customers, to ensure the safety and security of our services, to perform analyzes and finally to improve the quality of our products and services.
• Device data: We may collect technical information related to your activity on our site, including information about the devices used to access our services and may include IP address, operating system and version , unique device identifiers and mobile network information. This information is used for diagnostic purposes, statistics and to coordinate our services.
• Site Usage Data: We collect information about users' interaction with our services to better understand their traffic on the site. This may include the third-party websites or services used before accessing our website or mobile application, application features or pages used, dates and times of access, and browser type. This information allows us to improve and analyze our services and our site in order to provide a better user experience to our customers.
• Data on site preferences: We collect data on your preferences in order to make your use of the site more pleasant through the use of cookies.
• Publicly Available Sources and Third Parties Personal Data: We may collect and receive personal information about you from publicly available sources, social media providers, marketing partners or third parties. This data may include social media information that may be received from other services, for example Facebook, when you use their services to connect to JAT and including demographic information such as spending habits, income and other information. other customer information.

A.3. Data from other sources. This information includes:

• Comments, ratings, reviews or compliments from users;
• Users or third parties who provide information in the context of complaints or disputes;

B. Use of cookies and third-party technologies:

Cookies are small web files inserted into browsers or devices used by websites, applications and online media to provide efficient functionality and improve your user experience. We and our partners use cookies and other identification technologies on our apps, websites, email, and pixels to collect information and personalize your experience with our services. JAT uses cookies and other similar technologies for purposes such as:

• User identification;
• Saving user preferences and settings;
• Assessment of the popularity of the content;
• Improvement and effectiveness of the quality of advertising campaigns;
• The overall study of user behavior on website visits and interests when they interact with our services.

JAT may also allow third party companies to provide services and analyze audiences on our behalf by placing ads on our behalf across the internet in order to track and report on ad performance. These third-party companies may use cookies, web beacons, software development kits and other technologies to recognize the devices visitors use in other sites and online services when they access our website.

C. Use of your personal data

We may use and collect information about you in order to provide you with credible and convenient services and products. This collected information is also used for various purposes, such as:

• Providing services and features: The information we collect is used to provide, personalize, maintain, improve our services and products. This information may be used, for example, to create and update user accounts, to authorize the provision of delivery services, to verify the identity of delivery drivers, to track and share the progress of deliveries, to offer functionalities to process and facilitate payments for our services, as well as troubleshoot operational issues and software bugs to study activity and usage trends.
• Providing customer support: We may collect and use data when recording calls made between the customer support and users with their consents in order to forward questions to the correct customer support advisor, analyze and process user problems, as well as monitoring and enriching the quality of our customer support processes.
• Grant communication between users and us: We may use the information to communicate with you, for example, when we send you notifications to inform you about the progress of your orders and deliveries or to offer you promotional offers that may be of interest to you . We also allow our delivery partners and our merchant partners to communicate by SMS or calls with our customers in order to provide them with delivery information or their orders.
• Manage marketing operations: We may use and collect personal information for the promotion of our services and features to our users, as well as the promotion of the services and products of our various merchant partners. We do not share or sell users' personal information with our various JAT partners for marketing or commercial purposes, unless users give their consent.
• Comply with our terms and conditions and policies: Use of and access to our services binds you to our terms and conditions and policies. To ensure compliance with these, we use your personal data by actively investigating and monitoring any illicit or illegal activities on our services. We may also use personal information to process or analyze complaints or disputes relating to the use of JAT's services and in the event of an official investigation, upon request of a regulatory body or any other case authorized by law in force.
• Ensuring automated decision-making: We may use personal information in automated decision-making about the use of our services. This information includes:
• the pricing of delivery costs for an order which takes into account development factors such as time, estimated distance, planned route, estimated traffic, as well as the number of users and deliverers who use the JAT application at some point;
• The connection of merchant partners and delivery partners with users which is fixed according to availability, proximity and other factors.

D. Ensuring safety and security:

We may collect and use information from delivery partners' devices to monitor the types of vehicles they use to make deliveries. We also use device, location, profile and photo information to block, detect and respond to fraudulent or harmful activity. We are strengthening technical, administrative and physical security controls for the protection of personal information. Of course, no online activity is completely secure or flawless, You should be aware that protecting your personal information is your responsibility and we ask that you take all necessary steps to protect your personal information when you engage in any activity on the internet, or when you communicate with us and others over the internet. We recommend that you change your passwords often using a combination of numbers and letters when browsing the internet.

E. Ensuring safety and security:

We may use your collected personal information:

E.1. Service providers:

We share your information with our service providers for certain business purposes so that they can help us provide services on our behalf such as payment processing and payment service providers, marketing partners and marketing platform providers, social media ad services, data processing service providers, IT services and other services. Third party vendors to whom we provide your information use it on our behalf to provide services to you and are bound by our privacy policy not to disclose or use your information for any other purpose.

E.2. Retail partners and delivery partners:

We may share your personal information with our delivery and merchant partners in order to provide you with quality delivery, such as first names, addresses and details of orders to be delivered to recipients. We may also share your ratings, reviews and any other information with our merchant and delivery partners within the limits accepted by law.

F. Ensuring Safety and Security:

We understand that your order information may include private information. We may still be required to share your information if we believe it would be important under applicable law or regulation, legal process and governmental request as necessary to defend, protect our legal rights, to protect the safety and security of users of our services to warn of fraud as well as to enforce the law. We may also share your personal information with third parties in the event of a transaction involving, sale of assets, transfer, reorganization, merger, dissolution or an acquisition of part or all of our business by a company.

G. With permission from users:

We may share a user's personal information only when we inform them and they give their consent to disclose their personal data.

H. Retention and deletion of data:

We may retain your personal information or transaction data for as long as your JAT accounts are in use. We may also use and retain your personal data in order to meet our legal obligations, resolve disputes and practice our agreements if necessary. Users can delete their accounts at any time from the JAT app privacy setting. In some cases we may be unable to delete a user account if there is unpaid credit or an unresolved dispute.

I. Use of social media:

You can connect to our services via social networks such as Facebook, Twitter, Instagram or linkedin directly or indirectly through our services. By using our services via your social networks we may collect your personal data in order to allow access to our services on the content of this social network. However, we have the possibility of sharing your information with the operator of this social network to simplify and enrich the provisions of this social network. When you use our site or our services, a social network may collect your personal information. You also have the possibility to publish our services on social networks, for example,

J. Updates to this Privacy Policy

We may update this policy occasionally and always as permitted by law. When a change is made, we notify our users via the JAT application by notification or by email. We strongly urge our users to periodically review this policy for the latest information regarding our privacy practices.

K. Contact us

If you have any questions or concerns about our privacy practices or policy, please contact us.